Terms

Terms for private clinician-led care.

These terms explain what Cendara can and cannot do through the website, assessment, payment, and secure portal.

Assessment role

The website and assessment help Cendara collect information for a clinician-led review pathway. They do not diagnose, prescribe, approve treatment, or replace in-person care.

Payment timing

Programme selection and payment can happen only after assessment completion, account claim, screening continuation, and required consents.

Clinical review

Required lab testing and licensed South African clinician review remain part of the final decision process. Pharmacy handoff can occur only after the required approvals and payment-state checks.

Patient responsibilities

Patients must provide accurate information, keep account access private, use the secure portal for patient-specific matters, and seek urgent in-person care for emergencies.