FAQ

Questions people usually have before starting privately.

Short answers to the questions people usually have before starting a private weight-care assessment.

Request early access
Is this an online store?

No. Cendara starts with assessment, not checkout. Your clinician needs health history, safety context, and labs where needed before any treatment decision.

What if treatment is not right for me?

Then we guide you to a safer next step. Clinician review exists to protect people whose body, history, or labs point to a different kind of care.

Will I get lifestyle support?

Yes. Cendara includes practical support around food, movement, sleep, hydration, and follow-up habits. It supports care; it does not replace clinical advice.

Can I do this privately?

Yes. You start with a private assessment, and sensitive details stay inside secure account and portal steps.

Why do labs matter?

Labs help a clinician review safety and suitability before final decisions. If labs are needed, your private portal shows the step and what happens next.

Does payment decide my care?

No. Payment starts medical work such as lab coordination, review preparation, and support. Your clinician still decides what care fits your body.

When do I see the programme options?

The Smart, Standard, and Original Review options appear after secure sign-in and required confirmations if online care may be appropriate.

How are refunds handled?

Refunds are based on care that has not started yet, unless applicable law or a completed review requires a different result.

Can support make clinical decisions?

No. Support can help with service questions, documents, payment updates, and next steps, but clinical decisions remain clinician-led.

When does delivery happen?

Delivery updates appear only after your clinician confirms treatment is appropriate and pharmacy, payment, and delivery checks are ready.

What if I need urgent care?

Cendara is not an emergency service. If symptoms are urgent, severe, or life-threatening, seek immediate in-person care or contact local emergency services.

Is the public price my final total?

The public starting amount is for orientation. Your personal next steps and payable amount appear only after assessment, secure sign-in, any required lab testing, care-option review, and required confirmations.